Shipping

A shipping zone is a group of destinations that share the same method, price and delivery time. Start simple with one domestic zone, then add an international zone or a zone for specific countries when you are ready. Because zones are part of each seller's profile, a marketplace can have sellers in different countries, each shipping on their own terms.

• Domestic zone for orders inside your own country
• International zone for the rest of the world
• Zones for a list of specific countries you choose
• A method name for each zone, such as "Standard" or "Express"
• A carrier for each zone: any, USPS, UPS, FedEx or DHL
• Your own delivery estimate per zone, as minimum and maximum days

Every zone has its own pricing type, so you can charge exactly the way that fits your products. A flat rate is easy for buyers to understand. Free shipping removes a common reason to abandon a purchase. A per-kg rate keeps heavy items fair to ship without overcharging for light ones.

• Flat rate: one simple price per order in that zone
• Free shipping: no shipping charge at all in that zone
• Per kg: price based on the weight of what you send
• Free shipping over an amount you choose, to encourage bigger orders
• Different pricing per zone, for example free domestic and flat international
• You set every price yourself, based on your real costs

Buyers care about when the parcel arrives, not just when it leaves. MultiVendor separates the two: your processing time is how long you need to prepare and hand over an order, and your delivery estimate is how long the carrier usually takes. Showing both as honest ranges sets clear expectations and reduces "where is my order?" messages.

• Processing time as a minimum and maximum number of days
• Delivery estimate per zone as a minimum and maximum number of days
• Longer processing times for made-to-order or handmade items
• Ranges rather than promises, so you can keep your word

Not every order needs a courier. If buyers can collect from your shop, studio, market stall or warehouse, turn on local pickup and add a note with instructions such as opening hours or where to go. Your returns policy sits right alongside your shipping details, written in your own words, so buyers know what happens if an item isn't right.

• Local pickup option with your own pickup note
• Great for local customers, large items and fragile goods
• Returns policy shown before buying
• Clear policies build trust with first-time buyers

Shipping information appears on the product page before anyone buys, so there are no surprises later. Buyers can see where the item ships from, which destinations you cover, what it costs, how long it should take, whether pickup is available and what your returns policy says. In a marketplace, each product shows the shipping details of the seller who listed it.

• Shipping cost by zone and any free-shipping threshold
• Processing time and delivery estimate
• Carrier and method name
• Local pickup availability and instructions
• The seller's returns policy
• Online checkout is coming soon; today buyers can send the seller an inquiry from the listing

Once an order is on its way, a tracking link is the best reassurance you can give. MultiVendor builds tracking links for USPS, UPS, FedEx and DHL from the tracking number, and you don't need a carrier account to use them. Buyers click once and see the carrier's own tracking page.

• Tracking links for USPS, UPS, FedEx and DHL
• No carrier account or integration needed
• Buyers follow their parcel on the carrier's own site
• Fewer delivery questions for you to answer

We are building live carrier rates and printable shipping labels through one connected shipping service. Sellers will be able to offer a choice of carriers and services and print labels without leaving their seller center. Until then, you set your own rates and buy labels directly from your carrier.

• Live rates from connected carriers
• Printable shipping labels
• A choice of carriers and services for buyers
• One connected shipping service for all sellers